we are so glad you booked a service with us! reading through our
policies will help us to serve you better. we request that our guests arrive a little early for their scheduled appointment. when they do, we'll have beverages & the latest fashion magazines waiting. our retail area of AVEDA, ORIBE & DAVINES products is also available for browsing and shopping. 

REFUND POLICY :
because of our thorough consultation process, there are no refunds of services for any reason. upon checkout, we do recommend pre-booking your next appointment to ensure a convenient time.

LATE / CANCELLATIONS :
if running late, please understand that every effort will be made to still deliver the service. however, appointments may have to be rescheduled. we request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. in the event of a cancellation being less than 24 hours notice, the client is subject to a no show charge of 100% of that appointment.

CONSULTATIONS :
all services begin with a thorough consultation - the most important part of the experience. we make every effort to listen and discuss exactly what our guests are expecting. as wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions - we're here for you and want you to be 100% satisfied. our service providers will also offer product recommendations as well and discuss routine maintenance. before the service is performed, stylists will discuss the process as well as the products that will be used. we will do our best to give accurate pricing & timing predictions regarding color changes and corrections. please understand some service requests will take multiple visits.

EXCHANGES :
concerning purchases, we will gladly exchange an unused product (that was purchased in our salon) for another product. promotional pricing will not be extended.

GUEST SAFETY :
to ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. all other guests are asked to wait in the lobby area, as required by our insurance provider. children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

CELL PHONES / ELECTRONIC DEVICES :
we kindly request that phones be silenced, set to vibrate or turned off to ensure that all our guests receive the relaxing experience we strive to provide. two-way communication devices are also requested to be on "off" mode.

MISCELLANEOUS PAYMENTS :
salon DUO is not responsible for lost or stolen items or items left behind.
we do not accept checks, american express, or discover cards. visa, mastercard and cash are all accepted methods of payment.